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VersaSRS Help Desk 3.2
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|Company : VersaDev
File download size: 11154 kb
License : Demo
OS: Windows2000, WinXP
Release date: 2005-03-15
Software Links:Homepage: software homepage
Download link: Download
Screenshot: View screenshot
related: Help Desk, Service Request, web based, thin client, browser based, Call Centre, Contact Centre, Issue Tracking, Self Help, Suppo
VersaSRS Help Desk 3.2 description
Based on the Microsoft .NET Framework, versaSRS provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS combines a browser-based interface with a database back-end.
VersaSRS Help Desk 3.2 review
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS does not look like a traditional Webpage. Instead, it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
versaSRS Key Features: Thin Client Technology (100% Web-based); Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Call Logging; Easy Call Re-Assignment to an Individual or SkillGroup; New Call and Due Date Alerts; Call Escalations; Parent / Child Calls; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Queue, Skill Group, User Call Watcher Notifications; Customisable Prioritisation of Calls; Comprehensive Audit Trail and History; Call Templates; Call Scheduler; Event Manager; Customizable System Labelling.
Developed by VersaDev